Legal
Refund Policy
Last updated: May 10, 2026
1. Payment provider
Paid purchases for Serendity are processed by Paddle, which acts as merchant of record. Paddle handles payment collection, invoicing, taxes, and the operational handling of approved refunds.
2. How refund requests work
If you want to request a refund, use the receipt or subscription-management link provided in your Paddle purchase email, use the customer billing area when available, or contact support at REQUIRED_SUPPORT_EMAIL and include your Paddle order reference.
3. Eligibility
Refund eligibility is assessed in light of applicable consumer law, Paddle's buyer-facing refund rules, the circumstances of the order, and any mandatory rights that cannot legally be waived. Where local law gives the customer stronger rights, those rights take precedence.
4. Timing and payment method
If a refund is approved, Paddle generally returns funds to the original payment method where possible. Processing times depend on the payment method and payment provider. Paddle's published policy indicates approved refunds are typically processed within 14 days of approval.
5. Cancellation and renewal
Canceling a subscription stops future renewals. Cancellation does not automatically create a refund for charges already processed, unless a refund is separately approved or required by law.
6. Access after refund
If a refund is granted for a paid subscription or paid access period, access to the related paid entitlement may be limited, downgraded, or removed.
7. Chargebacks and abuse
We encourage customers to contact support or use Paddle's refund channels before opening a payment dispute or chargeback. Fraud, abuse, duplicate claims, or policy manipulation may lead to refusal of discretionary refunds where the law permits.
Related pages: Pricing, Terms and Conditions, Privacy Policy.